Condor Ferries Travel Information
When you arrive at the port please follow signs to check-in. For motorists, we advise arriving 90-120 minutes before departure and check-in will close 60 minutes before your scheduled departure time. Please leave plenty of time to arrive at the port for check-in.
For foot passengers, we advise arriving 70 minutes before departure and check-in will close 40 minutes before your scheduled departure time. Please leave plenty of time to arrive at the port for check-in.
Essential Information - POOLE
Our ferries from Poole port serve our ferry routes to and from our destinations Guernsey, Jersey, Cherbourg and St Malo, France.
Condor Ferries Poole Terminal is easily accessible and offers a range of facilities. Services operate between Poole and Guernsey, Jersey and St. Malo, Brittany. Take a look at the UK travel guides and Poole Ferry Times.
Currency
The currency in Poole as well as the rest of the UK is Pound Sterling. Although Sterling is legal tender throughout the Channel Islands, Jersey and Guernsey coins and notes are not accepted as payment in the UK mainland
- Free Wifi access
- Free Guest Wifi is available in the Poole Port terminal for passengers to enjoy prior to their sailing. Don’t forget to tag yourself on social media
- Baby Changing Facilities
- Baby changing facilities are found to the far right of the foot passenger terminal once you’ve entered the building. Please make the most of these conveniences to ensure that your little ones are ready for the journey ahead
- Disabled Services
- The port terminal has disabled facilities to assist our passengers with any additional requirements they may have. With ramps for terminal and minibus accessibility, disabled toilet facilities and onsite emergency wheelchairs, our friendly Porters are also available should you require any further assistance
- Bureau de Change
- Should you need to exchange currency for your outbound or return journey, there is a Bureau de Change for your convenience close to the entrance of the terminal
- Telephones
- There is a telephone available in the passenger terminal for calls in the case of an emergency
- Lost Property & Left Luggage
- There is no left luggage facility
- Cafeteria
- Our Condor Ferries café Harry Rocks is available at both the vehicle check-in area and passenger terminal building. With a broad selection of delicious hot meals, snacks and drinks, our passengers won’t be short on choice whilst waiting to embark. There is also a vending machine available with even more sweets and treats
- Shop
- No shop is available
- Cashpoint Machine
- Cashpoints are available in the town, a 15 minute walk away
Short & Long Stay Car Park
For those planning to leave their vehicles behind during their day trip or overnight break, there is a large car park opposite the terminal on a
- how long the travel is – FROM 4 HOURS.
- what to expect when arriving at destination –
When you arrive at the port please follow signs to check-in. For motorists, we advise arriving 90-120 minutes before departure and check-in will close 60 minutes before your scheduled departure time. Please leave plenty of time to arrive at the port for check-in.
For foot passengers, we advise arriving 70 minutes before departure and check-in will close 40 minutes before your scheduled departure time. Please leave plenty of time to arrive at the port for check-in.
- Essential Information JERSEY
- Condor Ferries Jersey Terminal, located in St. Helier, is easily accessible and offers a range of facilities. Our services operate between Jersey and Poole, Portsmouth, Guernsey and St. Malo, Brittany. Take a look at the Jersey travel guide and Jersey Ferry Times. Port Open times: Monday to Friday 1000 – 1800
- Currency
- The currency in Jersey is sterling. The States of Jersey issue their own notes and coins, but all UK notes and coins are legal tender. Jersey notes and coins are not legal tender back in the UK
- Free Wifi access
- Free Guest Wifi is available in the Port terminal for passengers to enjoy prior to their sailing. Don’t forget to tag yourself on social media
- Baby Changing Facilities
- Baby changing facilities are available in the terminal building
- Disabled Services
- Emergency wheelchairs available in the port. Disabled toilets are found within the terminal. Condor Ferries staff can assist wheelchair users when boarding the ships.
- Bureau de Change
- No Bureau de Change at the port.
- Telephones
- Payphones are available
- Lost Property & Left Luggage
- No left luggage facility
- Cafeteria
- There is a small coffee shop in the terminal which is open two hours before each High Speed Craft sailing.
- Cashpoint Machine
- There is no cashpoint.
- Short & Long Stay Car Park
- Pay by Scratch Pay Card – available for purchase individually in or in bulks of 10. Must use for public and chargeable parking areas
- Jersey Port Contact
The Elizabeth Terminal
St Helier
Jersey
Port Open times: Monday to Friday 1000 – 1800
JE2 3NW
- restrictions on car sizes – standard or medium as per :- https://www.condorferries.co.uk/ferry-routes-ports/plan-your-journey/booking-the-right-vehicle
Making sure you book the right vehicle size
Vehicles up to a height of 3.1 metres can be booked online. Should your vehicle height be greater than this please contact us. It’s important that you’ve booked the correct vehicle height for your journey. Please note, if your vehicle height is different to your booking, an increase in fare and an amendment fee may apply. On some occasions, passengers with an incorrectly booked vehicle height may not be able to board. If you are unsure of your vehicle height, please speak with a member of our Contact Centre team on 0345 609 1026, who will be happy to assist you.
Checking-in with a car
Check in opens 2 hours before you are due to sail and closes promptly. Check-in will close 1 hour before your scheduled departure time. Please leave plenty of time to arrive at the port for check-in. We recommend you plan your journey carefully in advance, and also keep an eye on our sailing updates too, for any changes in departure times.
When you arrive at the Port, just follow the signs to Condor Ferries Car Check-in, making sure you have your booking reference number at the ready as well as your photo ID, such as a passport or driving licence. If you’re travelling to France don’t forget to have your passports handy too.
Driving onto the Ferry
You’ll be guided onto the ship by our experienced crew, and because our ships stop at more than one port, cars have to be loaded in a specific order. So please be patient, as it’s not necessarily first come first served. Once you have driven onto the ship and into your parking space, please apply your handbrake, and switch off your car alarm.
When you leave the vehicle deck make sure you have everything you need with you for the crossing, including your boarding pass, (which you’ll need if you plan to buy anything from our onboard duty free shop), and follow the signs to the main cabin.
There you can enjoy a wide variety of hot food and snacks, a drink in one of our bars, and also make massive savings on your favourite brands, in our onboard duty-free shop!
Taking an Electric Car
There are many electric vehicle charging stations on Guernsey and Jersey which are available at locations such as public car parks, visitor attractions and at some supermarkets and hotels so if you are travelling to the Channel Islands you can be confident you will be able to charge your electric vehicle easily. Prices for re charging your vehicle vary across Guernsey and Jersey, information on accessing the charging units can be found at the sites.
Maps of locations of charging stations on both islands can be found at Map of charging points for electric car drivers in UK: Zap-Map.
Additional information can be found at Sustainable Transport - States of Guernsey (gov.gg) and Charge Point Map – Jersey Electric Vehicle Charging Network (chargeyourcar.org.uk)
- Details for group bookings – if they receive any discount or group organiser goes free.
Group travel savings
We offer discounts from 10%* off all of our services for groups of 10 or more foot passengers travelling together. For rallies of 10 or more cars travelling on the same sailing, we offer discounts from 10%* off.
We are also able to offer group organisers the option of a deposit and final payment scheme.
For more information about group ferry travel, email group.travel@condorferries.co.uk or call our team on 0345 609 1026.
*The exact discount depends on the time and date of travel and is subject to availability.
Savings on meals
Our pre-paid meal vouchers* can save your group up to 15% off a range of delicious meals and snacks onboard. Choose from the options** below:
Pastry deal - Tea, coffee or 12oz soft drink + Pain au Chocolat or Croissant
Breakfast deal - Tea, coffee or 12oz soft drink + Bacon Bap (3 rashers in a floured bap) OR Sausage Bap (2 Cumberland sausages in a floured bap)
Hot main meal & drink*** - Tea, coffee or 12oz soft drink + Hot Main Meal
Sandwich meal deal & drink - Tea, coffee or 12oz soft drink + Sandwich Meal Deal